# Refund Policy
*Effective Date:* [Insert Date]
This Refund Policy applies solely to payments made through the Pioneer Lumina Charholi Website.
## 1. Enquiry and Registration Payments
If the Website accepts online payments for:
* Site visit bookings
* Expression of Interest (EOI)
* Registration fees
* Application fees
such payments shall be governed by the terms communicated at the time of payment.
## 2. Booking Amounts
Any property booking amount paid through the Website shall be subject to:
* The Booking Application Form
* Allotment Terms
* Agreement for Sale
* Applicable RERA regulations
Refund eligibility, deductions, timelines, and cancellation charges shall be governed by those documents.
## 3. Duplicate Transactions
In case of duplicate payments due to technical errors, the excess amount shall be refunded after verification.
## 4. Failed Transactions
If an amount is debited but the transaction fails, the amount will generally be reversed by the payment gateway, bank, or issuing institution within the timelines prescribed by them.
## 5. Refund Processing Time
Approved refunds will generally be processed within 7–15 working days and credited through the original mode of payment.
## 6. Non-Refundable Charges
Convenience fees, taxes, payment gateway charges, or administrative charges may be non-refundable where permitted by applicable law and communicated during payment.
## 7. Contact for Refund Requests
For refund-related queries, please contact:
Pioneer Lumina Charholi
Email: [Insert Email]
Phone: [Insert Phone Number]
All refund requests must include payment details and transaction references for verification.